FAQs

Returns & Exchanges Policy

• Satisfaction Guarantee: If you are not completely satisfied with your purchase, you may return the item within 30 days of receipt. We offer a hassle-free return policy; however, some non-defective items may incur a 20% restocking fee.
• Return Conditions: Returned parts must be in new, unused, unopened condition and returned in the manufacturer’s original packaging with all tags included.
• Manufacturer Defects: Returns will be accepted for manufacturer defects only if the customer provides photographic evidence demonstrating that the fault was not due to their own handling.
• Non-Returnable Items: There are absolutely no returns or exchanges on electrical components, special or made-to-order items, non-stocked imported items, bodywork, carbon fiber parts, closeout items, or used parts. Additionally, there are no returns on any Ducabike, Tunes, or CNC Racing products.
• Shipping Costs: You are responsible for all shipping costs associated with returning your order.
• Refund Process: Once your return is received and inspected by SBK Werks, we will process your refund, and a credit will be applied to your original method of payment (minus the shipping fee) within 24-48 hours. Please note that it may take an additional 2-8 business days for the credit to post to your account, depending on your credit card company.
• Return Authorization: Please contact us info@sbkwerks.com before returning an item. We will issue you a return authorization number that must be clearly marked on both the outside and inside of the package being returned.

Thank you for choosing SBK Werks! We appreciate your understanding and cooperation.